Orli Health - Privacy Notice

Orli health (“us”, or “we”) is the “data controller” in respect of your personal information. This privacy notice sets out the basis on which any of your personal information we collect from you, or that you provide to us, will be processed by us. Please read this carefully to understand our practices regarding your personal information and how it will be treated.

HOW AND WHEN WE COLLECT PERSONAL INFORMATION ABOUT YOU
We gather and handle personal data when you:
Signing up to our WebApp , which includes actions like registering, completing questionnaire, and completing forms/surveys (e.g., newsletter sign-ups, live event sign ups). Reach out to us for information or contact us through other means.Engage in our research projects, pilots, customer surveys, or provide feedback and survey responses.Engaging in community groups and signing up to live eventsCommunicate with us through social networking sites or third-party applications.

WHAT PERSONAL INFORMATION DO WE COLLECT ABOUT YOU.
Personal contact information including your name, address, and email when you sign up to the Orli Health Web App.Passwords and other authentication details. Responses to surveys or market research (unless provided anonymously). Your preferences for marketing communications. History of purchases and information regarding your attendance and participation in our events, live events or research projects. Should you contact us with a complaint or query, we may retain the information you provide us with and the contact information.2.
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LIVE EVENTS
We may record certain live events to capture professional advice and train our AI model. However, no personally identifiable information or participant contributions will be recorded or shared unless explicit consent has been provided through a separate consent form. Any data collected from these recordings will be fully anonymized and processed in compliance with our GDPR policy. The anonymized data will be securely stored and used solely for the stated purposes. Participants have the right to withdraw consent at any time and may request access to or deletion of their data in accordance with applicable data protection laws.
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COOKIES‍
When you access our website, we may gather information automatically through technologies like cookies. A cookie, a small file of alphanumeric characters, might be placed on your device during your visit. While cookies mainly function on computers, similar technologies are used with apps.This information may include:
Device details (such as a unique device identifier or device ID), operating system, and IP address.
Your login credentials.
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BROWSER TYPE AND VERSION
Details about your website or app visit, encompassing the URL, clickstream (i.e., your navigation to, within, and from our site), duration of visits on specific pages, and interactions on these pages. Usage insights of our app, aiming to differentiate you from other users, and remembering your preferences. This helps enhance your app experience and aids us in app improvements. Data regarding the discovery of our app, traced through our attribution partners and mobile measurement partners. We monitor this to evaluate the efficiency of our online marketing efforts. The cookies we use fall into the following categories:
Session cookies:
These facilitate our website in linking your actions throughout a specific browsing session. They expire each time you close your browser and are not stored on your device afterward.
Persistent cookies:
Stored on your device between browsing sessions, these cookies retain your preferences or actions across the site. They persist until their expiration or until deleted from your cache. Strictly necessary cookies: Essential for your ability to navigate the site and utilise its functionalities. These cookies are indispensable for providing the requested services.
Performance cookies:
These cookies gather data about your site usage, such as the pages you frequent most often. Functionality cookies: Designed to help the site recall your preferences (like user name, language, last action, and search preferences). They enable enhanced, more personalised features. If you prefer not to have cookies placed on your device, you can adjust the settings on your browser or device to decline them. To learn how to reject cookies using your internet browser settings, please refer to the "Help" section of your browser or visit http://www.aboutcookies.org for guidance. However, please be aware that if you choose to set your Internet browser to reject cookies or withdraw your consent regarding cookies, some functions of the site may not be accessible to you.

PURPOSES FOR PROCESSING YOUR PERSONAL INFORMATION
We may process your personal information for the following purposes:
To provide you with the information and services you have requested and send you strategies and content personalised to you; to authenticate your access to our website and app;
For system administration purposes and for internal operations, including troubleshooting, data analysis and testing;
For research, statistical and survey purposes including if you are recorded as part of a research interview;
To distinguish you from other users (for example to remember your log-in details);
To monitor your use of our website and app to improve your experience and to ensure that content is presented in the best way for you and for your device;
To help you with any queries or questions you might have;
To let you know if we change any of our services;
For security and fraud prevention;
To measure the effectiveness of our marketing efforts;
To ensure that our website and app is safe and secure;
To comply with the law. To help develop technology that will improve our service and products for the user.

LEGAL BASIS FOR PROCESSING YOUR PERSONAL INFORMATION
We will only proceed with the processing of your personal information when there exists a legal justification for doing so. The specific legal grounds will be contingent upon the purpose for which we collected and utilise your personal information. In nearly all instances, the legal basis will fall under one of the following categories:
Consent:
‍This applies, for instance, when you have granted us permission to send you emails regarding products we believe might interest you, or when utilising the log features on our app.
Our legitimate business interests:
We rely on this basis when it is essential to comprehend our customer base, promote our services, and function effectively, ensuring it is executed fairly while respecting your privacy and other associated rights. For instance, we utilise this legal reason when conducting specific analyses to enhance our services based on your preferences.
‍Performance of a contract with you (or pre-contractual steps):
For instance, if you were to purchase a product from us, we necessitate using your contact information and payment details to fulfil your order and deliver the product (even for ticketed events that are free).
Compliance with the law:
This applies when it becomes necessary to utilise your personal information to adhere to legal requirements.

WHERE WE STORE YOUR PERSONAL INFORMATION
There might be instances where we transfer your personal information outside your country, including to regions with less stringent or differing laws compared to those in the UK. Whenever such transfers occur, we take measures to safeguard your personal information, ensuring it is handled securely and in compliance with this privacy notice. If you are situated in the UK or Europe, you can request further details about the precautions we undertake.

HOW WE KEEP YOUR PERSONAL INFORMATION.‍
We ensure that we retain the personal information you provide only for as long as necessary, based on the purpose for which it was collected. After this duration, it will be deleted or, in some cases, anonymised to prevent identification. We may also maintain records of any questions or inquiries you submit to us, such as complaints, for a period necessary for legal protection. In cases where we collected personal information based on your consent and have no other lawful reason for processing, if you subsequently withdraw your consent, we will delete your data. However, when you unsubscribe from our marketing communications, we retain your email address information to ensure you do not receive future marketing emails.

SECURITY AND PASSWORDS.‍
Maintaining confidentiality for your password and other authentication information used for our website and app is crucial. If you suspect unauthorised access to your password or any authentication data, promptly notify us using the contact details provided below.While we take every possible measure to safeguard your personal information, it's important to note that transmitting data over the internet carries inherent risks. Although we strive to protect your information, we cannot guarantee absolute security during transmission via our website and app.Our website and app may include links to other websites and services. Please note that these sites maintain their own privacy notices, and we hold no responsibility for their content. Before sharing any personal information with these websites or services, kindly review their respective privacy notices.

DISCLOSING YOUR INFORMATION
We may share your personal information with our business partners and service providers who assist in marketing, advertising, and delivering our services to you. Additionally, we might disclose your personal information in the following scenarios:
For research, evaluation, and analysis purposes.
In the event of a business sale, where your personal information may be transferred to the prospective buyer.
If required by law or to protect ourselves, our users, or others, including sharing information for fraud protection or reducing credit risk.

YOUR RIGHTS.
You have specific rights regarding your personal information, such as objecting to certain processing purposes, accessing your data, rectifying, erasing, restricting, or receiving a machine-readable copy of your information. You can withdraw consent at any time, including through the "unsubscribe" link in marketing emails. We handle these requests in accordance with the law. To exercise these rights, contact us using the details below. You also have the right to complain to a data protection authority if you believe we've processed your information unlawfully.

CHANGES TO THIS PRIVACY NOTICE
We may modify this privacy notice, and the updated version will be available on our website and app. The last update date appears at the bottom.

CONTACT US
For questions or comments about this notice our business address is 7 Fonthill mews, Finsbury Park, London, N4 3FA. Please contact us at hello@famorli.com for further information and enquiries.