Orli HEALTH – WEB APP TERMS AND CONDITIONS

PLEASE READ THESE TERMS CAREFULLY. BY CLICKING ON THE "ACCEPT" BUTTON BELOW YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT CLICK THE “ACCEPT” BUTTON. BY USING OUR WEB APP , YOU CONFIRM THAT:YOU ARE OVER THE AGE OF 18, ACCEPT THESE TERMS AND AGREE TO COMPLY WITH THEM,IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT USE OUR WEB APP
WHO WE ARE AND HOW TO CONTACT US
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The Orli Web app and/ is brought to you by Orli Health (“we”, “us”, “our”). We are registered in England and Wales, we have our registered office at 7 Fonthill mews, Finsbury Park, London, N4 3FA. We are a limited company. To contact us, please email hello@orli.health

1. CHANGES TO THESE TERMS THE WEB APP
We might need to modify these terms periodically to align with legal changes, best practices, or to accommodate additional features we introduce. You will be notified of any alterations. If you do not agree to the notified changes, you may not be allowed to continue using the Service (as defined below).Occasionally, we may automatically update the service modify the Service to enhance performance, improve functionality, adapt to changes in the operating system, or address security concerns.

2. USE OF SERVICES
If you use the services any phone or other device not owned by you, you must have the owner's permission to do so.
You will be responsible for complying with these terms, whether or not you own the phone or other device. We grant you the right to use our service, including any updates or supplements, and the services connected to it via the website (including the content we provide) (the “Service”).
Your use of the we under these Terms is also subject to any terms, rules, or policies of any web page provider.  If there is any conflict between these Terms and the web page provider Terms will prevail. You and we acknowledge and agree that if you have use the website through the third-party beneficiaries under these Terms, and the provider will have the right to enforce these Terms against you directly. We and our service providers are responsible for any maintenance and support of the website/service.
You acknowledge that any browser provider from whom you use the service the is not under any obligation to you to maintain the site. In consideration of you agreeing to abide by these Terms, we grant you permission to use the Web App and companion subject to these Terms. We reserve all other rights not granted in these Terms. To the maximum extent permitted by applicable law, any claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be our sole responsibility. You acknowledge that we are responsible for addressing any claims from you or any third party relating to the Web App or your possession and/or use of the Web App, including, but not limited to:
(i) product liability claims;
(ii) any claim that the Web App fails to conform to any applicable legal or regulatory requirement; and
(iii) claims arising under consumer protection, privacy, or similar legislation. You promise to us that
(a) you are authorised to agree to these Terms,
(b) you are not located in a country subject to a United Kingdom government embargo, nor are you located in a country that has been designated by the United Kingdom government as a “terrorist supporting” country,
(c) you are not listed on any United Kingdom government list of prohibited or restricted parties,
(d) any information submitted by you shall be at your own risk, and
(e) you will not disclose nor allow to be disclosed by any means any confidential information belonging to us that you become aware of.

3. PAYMENTS & FEES
Orli web app and companion are free services for the user. However, there may be opportunities to make in web app purchases. To make any payment, you must designate and provide information about your preferred payment method (e.g., credit card, online payment service, a third party like iTunes or Google Play) (the “Payment Method”). By providing your payment information, you authorise us and certain third-party service providers, payment card networks, and payment processors to receive, store, and encrypt your payment details. If you made a payment through the Google Play or iTunes store, you can modify your Payment Method through the respective store account. Except as outlined in these Terms, Orli does not provide refunds or credits.

4. YOUR PRIVACY
We may collect your personal information as part of your use of the Web App. To find out how we process your personal information, please see our privacy policy: Orli Privacy Policy.

5. RECORDING OF LIVE EVENTS
We may record the majority of our live events for the purpose of capturing professional advice and training our AI model. By participating in these events, you acknowledge and consent to the recording of event content. However, we are committed to protecting your privacy, and no personally identifiable information or contributions from participants will be recorded or shared unless explicit consent is obtained through a separate, additional consent form.All data and information collected from these recordings will be fully anonymized and handled in strict accordance with our GDPR-compliant privacy policy. Anonymised data will be securely stored and used solely for the purposes outlined above.

6. HOW WE PROVIDE SERVICES TO YOU AND USE OF THE WEB APP
Our Web App and companion is made available free of charge and is provided on an “as is” basis. We do not warrant or represent that:
(i) your use of the Web App and companion will be uninterrupted or error-free;
(ii) that the Web App, Services and/or the information obtained by you through the same will meet your requirements or that any of the content of the Web App will be accurate and/or complete; or
(iii) that the Web App and Services will be free from viruses.
7. UPLOADING CONTENT ONTO OUR APP
You warrant that content you upload onto the Web App (such as the ask an expert feature) is complete and accurate. When you upload content to our web app and companion, you grant us a worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, distribute, and prepare derivative works of that content for the purpose of providing you the Web App and companion. We have the right to remove any of your content on our Web App . You are solely responsible for securing and backing up your content.
Please note that Orli Health is not a crisis or diagnostic service and is unable to assist in situations where you are in danger or require immediate medical attention. Please refer to our crisis page in order to direct you to the appropriate support.

8. ACCEPTABLE USE
You must not:Use the Web App or the Service in an unlawful way or for any unlawful purpose or in a way that breaches these Terms.Act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data into the Web App, any Service, or any operating system.Infringe our intellectual property rights or those of any third party regarding your use of the Web App or any Service.Use the Web App to communicate any material that is defamatory or otherwise offensive.Use the Web App or the Service in a way that could damage, disable, overburden, impair, or compromise our systems or security or interfere with other users.Collect or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service.

9.INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights in the Web App and the Services worldwide belong to us (or our licensors), and the rights in the Web App and the Services are licensed (not sold) to you. You have no intellectual property rights in, or to, the Web App or the Services other than the right to use them in accordance with these Terms. In the event of any claim regarding infringement of a third party’s intellectual property rights due to the Web App /companion or any part of it, or your possession and/or use, we (and not any third party Web App Store Provider, including without limitation Apple) shall be responsible for the investigation, defence, settlement, and discharge of any such claim.

10. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
We are responsible for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors or for fraud or fraudulent misrepresentation. We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with your: Use of, or inability to use, our Web App/companion; orUse of or reliance on any content displayed on our Web App or otherwise provided to you through your use of the Web App . We are not liable for business losses. We are not responsible for events outside our control. If our provision of the Services or support for the Web App or the Services is delayed by an event outside our control, then we will contact you as soon as possible to let you know, and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay, you may contact us to end your contract with us and receive a refund for any Services you have paid for but not received.
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11. INFORMATION ON THIS WEB APP
The information on the Web app has been checked by a team of mental health professionals. Although we try to make sure all our content is evidenced based and accessible to everyone. It is not a diagnostic or crisis point. The information will be updated and adapted to make sure it is relevant and current. The content will be generated from different sources and theories of psychology, psychotherapy, and neuroscience. The content we provide is a suggestion of what some people may find helpful but some people may not.

12. SUSPENSION OR WITHDRAWAL OF OUR WEB APP
We may suspend, withdraw, or restrict your availability of all or any part of our Web App for business and operational reasons or where you have breached these Terms.

13. YOU MUST KEEP YOUR ACCOUNT DETAILS SAFE
If you choose, or you are provided with a username or password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to anyone else. We have the right to disable any username or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. If you know or suspect that anyone other than you knows your username or password, you must promptly notify us at hello@welcometoOrli.com.

14. WE MAY TRANSFER THIS AGREEMENT TO SOMEONE ELSE
We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

15. IF A COURT FINDS PART OF THIS CONTRACT ILLEGAL, THE REST WILL CONTINUE IN FORCE
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful then the rest will continue to be in force.